A virtual assistant is a remote professional who provides administrative, creative, or technical support to businesses or individuals. They handle tasks such as scheduling, email management, social media, web creation, research, data entry, and more, allowing clients to focus on their core activities.

We offer a wide range of services including administrative support, email management, scheduling, data entry, business development, customer service, social media management, website creation, research and more. If you have specific needs, feel free to ask or see our services page here

By outsourcing tasks to Virtual Support Genie, you can free up valuable time and resources. We handle a variety of tasks, from administrative duties to creative and technical support, allowing you to focus on strategic aspects of your business. With our assistance, you can boost productivity, reduce stress, and achieve a better work-life balance.

Virtual Support Genie can save you money by providing flexible, on-demand support without the need for hiring full-time staff. You only pay for the services you need, reducing overhead costs like salaries, benefits, and office space, while increasing efficiency and productivity.

We prioritise the security and confidentiality of your business information. At Virtual Support Genie, we implement strict data protection measures, including the use of secure online communication platforms and encryption technologies. We are bound by confidentiality agreements and adhere to best practices to safeguard your sensitive data. We are fully compliant with UK and EU GDPR regulations, ensuring that your information is handled with the highest standards of privacy. For more details, please refer to our privacy policy

Absolutely! We understand that some tasks require immediate attention. We are available to assist you with urgent assignments and ensure timely completion. Simply provide us with the details, and we will prioritise your tasks accordingly.

Our standard working hours are 8 AM – 6 PM GMT +1 Monday to Friday, but as we have clients in different time zones, we can be flexible depending on your needs. Please let us know your preferred schedule.

While we can work with clients from various industries, at Virtual Support Genie, we specialise in serving the financial and legal industries, leveraging over 10 years of experience in these fields. With a strong background in financial administration, legal practice, and business development, we are uniquely positioned to support professionals in wealth management, financial advising, law, and regulatory compliance.

Additionally, our hands-on experience in running successful businesses enables us to assist small business owners across various sectors with their administrative, marketing, and operational needs.

Whether you’re in finance, law, or entrepreneurship, we have the expertise to support your goals.

At Virtual Support Genie, we use Toggl to track time and manage tasks efficiently. This tool allows us to monitor the time spent on each task accurately, ensuring transparency and productivity. We provide regular reports to our clients, detailing the hours worked and progress made, so you’re always informed about how your projects are advancing. This system ensures that our work is aligned with your expectations, helping us deliver results on time and within budget.

At Virtual Support Genie, we tailor our communication to meet your preferences and needs. We primarily use Microsoft Teams and Google Meet for seamless collaboration, as they integrate well with other productivity tools and offer robust features like chat, file sharing, and project management. For straightforward video calls and meetings, we rely on Zoom due to its reliability and user-friendly interface. If you prefer simplicity, we can also use Skype for quick calls.

Our goal is to ensure clear, efficient communication, so we’re flexible in choosing the platform that works best for you.

Virtual Support Genie offers flexible pricing options to cater to the diverse needs of businesses. Our pricing is customised based on the specific services required, the complexity of tasks, and the frequency of support. Contact us today for a personalised quote tailored to your business requirements or read more here

To get started with our services, simply reach out through our contact form on the website, ring us directly +44 1772 342 706, or send a message via WhatsApp +33 06 37 87 67 60.

We’ll get back to you promptly to discuss your needs and how we can assist you.

For secure and convenient payments, we offer several options. You can use traditional bank transfers for direct transactions or Wise (formerly TransferWise) for cost-effective, international money transfers. Additionally, we provide the option to pay via Stripe, which allows for quick and easy transactions using credit or debit cards. These methods ensure that your payments are handled efficiently and securely.

Yes, we offer both Ad-hoc hourly rates and monthly retainer packages. Retainer packages are ideal if you need consistent support each month at a discounted rate. Ad-hoc is perfect for clients who need occasional support without committing to a longer-term plan. Find out more here

We also offer bespoke project packages for a one off projects such as new business creation or website creation.

For our retainer packages, please note that any unused hours or services do not roll over to the next month; they are strictly limited to the current billing period.

Yes, we offer a free 30-Minute Consultation, it is an initial meeting by either phone or video call to understand your requirements and provide information on how we can assist you.

Yes, we can provide references or testimonials from previous clients upon request but you can also find recommendations here